Shipping policy
Shipping Policy
At VF Jewelry & Gems, we process and fulfill orders directly from our central facility as well as verified partner hubs. Our shipping protocols are designed to deliver your orders securely and efficiently.
1. Order Processing & Handling Times
- Processing Time: All orders are processed within 1–3 business days (excluding weekends and major holidays) after receiving payment confirmation.
- Order Tracking: Once your order ships, an automated shipping confirmation email containing your tracking number will be provided. Tracking updates may take 24–48 hours to activate on carrier systems.
2. Domestic Shipping Rates & Delivery Estimates (United States)
- Standard Shipping (5–8 business days): $11.99
- Expedited Shipping (2–3 business days): $16.99
- Overnight/Express Shipping (1 business day): $49.99
3. International Shipping Rates & Delivery Estimates (Canada)
- Standard Shipping (7–14 business days) — USPS First Class International: $17.99
- Expedited Shipping (3–5 business days) — USPS Priority Mail International: $39.99
- Express Shipping (2–3 business days) — USPS Priority Mail Express International: $60.00
4. Customs, Duties, & Import Taxes
International orders shipped outside the United States may be subject to customs inspections, import duties, taxes, and brokerage fees levied by the destination country upon arrival. VF Jewelry & Gems is not responsible for these charges; all customs assessments and tariff fees are the sole responsibility of the customer.
5. Secure, Insured, & Signature Shipments
High-value shipments may require signature confirmation upon delivery and may be shipped with additional transit insurance to ensure maximum security.
6. Address Accuracy & Undeliverable Packages
- Customers are solely responsible for providing complete and accurate shipping details at checkout.
- Orders shipped to incorrect or incomplete addresses due to customer input errors are not eligible for free replacement or immediate refund. If a package is returned to our facility as undeliverable, the customer is responsible for any re-shipping costs required to dispatch the order again.
7. Delivery Issues, Transit Delays, & Claims
- Carrier Delays: Estimated delivery times are provided as guidelines and may vary due to carrier volume, seasonal congestion, weather events, or external factors beyond our control.
- Lost or Damaged Packages: If your order arrives physically damaged, please retain all original packaging materials and contact support immediately at slava@vfjewerlyandgems.com with clear photos of the damage so we can initiate a claim with the shipping carrier.
8. Fulfillment Hub Contact Information
VF Jewelry & Gems
1670 E 52nd St
Brooklyn, NY 11234
United States
Support Email: slava@vfjewerlyandgems.com