Politique de remboursement

🚫 All Sales Final (Primary Shield)

All sales are final.
Due to the nature of fine jewelry, gemstones, and collectible items, we do not accept returns or exchanges for buyer’s remorse, sizing issues, preference changes, or market value fluctuations.

✅ Limited Exceptions (Required for Protection)

Returns are only accepted if:

  • The item arrives damaged, defective, or incorrect

  • You contact us within 72 hours of delivery

  • You provide clear photo and video evidence of the issue before the item is worn, altered, or used

Failure to meet any of the above voids eligibility.

📦 Condition Requirements (Anti-Swap Clause)

Approved returns must:

  • Be in original condition

  • Include all original packaging

  • Show no signs of wear, resizing, stone removal, cleaning, or alteration

  • Pass internal inspection upon return

Any discrepancy will result in return rejection.

🚨 Tampering & Fraud Protection (Very Important)

We document all items prior to shipment using photographs, serials, weights, and identifying characteristics.
Returned items that do not match original records will not be refunded and may be reported.

(This alone scares off scammers.)

❌ Non-Returnable Items (Hard Line)

We do not accept returns for:

  • Custom or made-to-order pieces

  • Personalized items

  • Sale or discounted items

  • Gift cards

  • Items marked “Final Sale”

🔁 Exchanges

We do not offer direct exchanges.
If a return is approved, a refund will be issued, and a new purchase may be made separately.

🌍 EU 14-Day Cooling-Off (Legally Required)

If shipped into the European Union, customers may cancel within 14 days, provided:

  • Item is unused and unaltered

  • Buyer pays return shipping

  • Original outbound shipping, duties, and taxes are non-refundable

💳 Refund Processing

Approved refunds are issued to the original payment method within 10 business days after inspection.

🔧 Restocking Fee 

Approved returns may be subject to a 10–20% restocking and handling fee, deducted from the refund.

📸 Unboxing Requirement (Advanced)

We strongly recommend customers record an unboxing video. Claims without documentation may be denied.